On this Sports Geek Podcast you will learn about:
- How Charlie moved from business consultant to sports business
- Why MLS needed to understand it's data first
- What are the key metrics Charlie looks for?
- The importance of the fan funnel
- Why CRM is a journey
- How to tackle a big project like CRM
- Charlie's advice for students looking to break in to sports
- Importance of customer experience in stadium and on digital platforms
- Question – What is status of your data project?